Stupid people

Why are people stupid? We have customer that is going thru on line open enrollment - it scares me how stupid these people are. This is a group of people who should be intelligent enough to figure out a simply walk you thru it enrollment and yet - they're NOT.
I spoke with a woman this morning that was having a hard time logging on. When they first sign in they have to change their password. My conversation went a little like this:

Woman: I was making my changes and my computer locked up" (If she was making changes she's gone past the change your password portion) now I can't get back in it says my User ID or Password is wrong
Me: When you signed in the first time - did you change your password?
Woman: Yes
Me: And now when you're trying to sign in, which password are you using?
Woman: Well the paper says to use the last four of my SSN & my year of birth.
Me: Yes when you originally sign in - but did you change it the first time?
Woman: Yes
Me: Then you need to be logging in with the new password you picked.
Woman: But the paperwork says to use my SSN & Year of birth
Me: Yes but you reset the password - so you have to use the new password
Woman: I don't think that’s the problem
Me: That’s the problem. Use the new password
Woman: That’s not the problem
Me: Try signing on with the new password and if it doesn't work - we can reset you
Woman: I'll try it, but its not going to work
Me: Ok, let’s try
Woman: (typing sound in background) Okay I am putting in the new password…..Okay I am in.

Well no kidding – look at that! We should put all stupid people together on an island or secluded area so that they don’t infect the rest of us and irritate us.