Questions

I am aware that I might be slightly jaded. I don't have the same daily experiences with the public that most do. I work in a call center - I deal with the lay person all day long and, for the most part I don't mind educating them on how their health insurance works or on what doctors they need to see. The people that bug me the worst though are the other professionals that call and are complete and utter simpletons. Nothing gets under my skin quicker or raises my voice octaves higher (at work octaves are how you can tell how my call is going - the higher pitched I am the more irritated)than someone calling from a professional office who doesn't know what he or she is doing.
First of all - YOU called me, I shouldn't have to BEG what YOU want out of YOU. If you called me you should know if you want a quote of benefits. If I ask you "Did you need benefits on this person" and you say "NO" please do not then turn around and say "Can you tell me what their coverage for an office visit is?" I am sorry no I can't you had you're chance - next contestant please.
Next if you don't want to listen to what I am saying - why did you waste your time calling? I understand that in this day and age we all multi task at our jobs. I can be working on 3 different projects, emailing my friends, answering questions and I still manage to listen to the person on the phone. It is down right rude to ask a question and then because you're prattling on to your coworker about your date last night - you miss the response so you get annoyed AT ME and ask me to repeat what I am saying like I wasn't clear the first time. When people do this it takes all of my will power not to ask them about the personal conversation like "Oh WOW so what did you wear?" Not because I care but rather to point out their rudeness in the most embarrassing way possible to them - although I somehow doubt it would phase most of them.
Lastly, and lets be honest here, their jobs and mine - NOT that hard. We're not performing the surgery we're quoting benefits on and I SHUTTER to think that some of these people are actual nurses. These are information that people call for is so simple that even the lamest lab monkey could do and YET these people have a hard time with it. How many times do I need to repeat S-L-O-W-L-Y our billing address, its a freaking PO Box! Seriously if these people can't handle these positions I know pride industries has a ton of overly qualified workers who could help them out. Now don't get me wrong there are a handfull of bright and qualified people I talk to everyday. They're on the ball and those calls even when complicated take under 3 minutes. Sometimes even members are more on it than the providers they go to see and they call us to whip the provider into shape.
I am not asking for much here I don't think. I am just wanting competent, comprehesable callers. Thats all. Nothing more, nothing less. Please...